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Your Privacy
The protection of your privacy and private information is important.
Below you will find a short statement regarding our online information
privacy statement.
We, in all matters pertaining to the protection of your information,
adhere to the Privacy Regulations as defined in the State of Victoria
and the Australian National Privacy Principles under both the Victorian
Privacy Act and the Victorian Health Records Act.
Below is a short description of how we collect, store, use and
disclose the information you disclose to us via this website. By
using this site you are by implication, agreeing to the practices
set out below. If you do not agree with our online policy or do
not feel comfortable entering your personal information into this
website, please contact us via phone on 1300 043 692
as an alternate way of interacting with us.
Age Pension Solutions (APS) collects information from people for
the primary purpose of providing assistance to them. Information
provided will not be disclosed to a third party until written permission
has been given.
APS will take reasonable precautions to ensure that all personal
information collected, used or disclosed is accurate, complete and
up to date. We will also take reasonable steps to ensure information
is protected from misuse and loss, from unauthorised access, modification
or disclosure.
Our information technology systems and premises are the subject
of stringent security controls at all times.
As a fundamental operation of our business, we undertake to liaise
with Centrelink on your behalf. This includes obtaining permissions
to pass on personal information to Centrelink and receive information
from Centrelink about you.
We will not undertake to disclose any personal information without
explicit written permission from the client in question, or their
acting power of attorney, in the case that written permission is
not able to be given due to disability or illness.
At any time you may ask to see your own personal information and
if the information held about you is not accurate, complete and
up to date, Age Pension Solutions (APS) will take reasonable steps
to correct this.
Age Pension Solutions (APS) may collect health or sensitive information
relating to a person. We do so only where the person has provided
the information and has consented.
If you have any questions or concerns relating to your personal
information or wish to gain access to it, please contact us.
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