Your Privacy

The protection of your privacy and private information is important. Below you will find a short statement regarding our online information privacy statement.

We, in all matters pertaining to the protection of your information, adhere to the Privacy Regulations as defined in the State of Victoria and the Australian National Privacy Principles under both the Victorian Privacy Act and the Victorian Health Records Act.

Below is a short description of how we collect, store, use and disclose the information you disclose to us via this website. By using this site you are by implication, agreeing to the practices set out below. If you do not agree with our online policy or do not feel comfortable entering your personal information into this website, please contact us via phone on 1300 043 692 as an alternate way of interacting with us.

Information Collected

Age Pension Solutions (APS) collects information from people for the primary purpose of providing assistance to them. Information provided will not be disclosed to a third party until written permission has been given.

Data Quality and Security

APS will take reasonable precautions to ensure that all personal information collected, used or disclosed is accurate, complete and up to date. We will also take reasonable steps to ensure information is protected from misuse and loss, from unauthorised access, modification or disclosure.

Our information technology systems and premises are the subject of stringent security controls at all times.

Disclosure of Information

As a fundamental operation of our business, we undertake to liaise with Centrelink on your behalf. This includes obtaining permissions to pass on personal information to Centrelink and receive information from Centrelink about you.

We will not undertake to disclose any personal information without explicit written permission from the client in question, or their acting power of attorney, in the case that written permission is not able to be given due to disability or illness.

Access and Corrections

At any time you may ask to see your own personal information and if the information held about you is not accurate, complete and up to date, Age Pension Solutions (APS) will take reasonable steps to correct this.

Sensitive Information

Age Pension Solutions (APS) may collect health or sensitive information relating to a person. We do so only where the person has provided the information and has consented.

Contact Us

If you have any questions or concerns relating to your personal information or wish to gain access to it, please contact us.